Privacy Policy — c99999 Online Casino
At c99999, protecting your personal data is a core responsibility — not a legal formality. This Privacy Policy explains exactly what information we collect from players in Bangladesh, how we use it, who we may share it with, and the rights you hold over your own data. Please read it carefully alongside our Terms & Conditions.
How c99999 Handles Your Data
The following six principles summarise our approach to data privacy. Each is addressed in full detail in the numbered sections below.
Minimal Data Collection
c99999 collects only the personal information that is genuinely necessary to operate your account, process payments, verify your identity, and comply with applicable legal obligations. We do not collect data speculatively.
SSL Encryption in Transit
All data transmitted between your device and our servers is protected by TLS encryption. Your account credentials, payment details, and personal records are never sent across the network in plain text.
No Unauthorised Selling
c99999 does not sell, rent, or trade your personal information to third-party marketing organisations. Data is shared only with service providers who support the operation of the platform and who are bound by strict confidentiality obligations.
Your Rights, Your Control
You have the right to request access to the personal data we hold about you, request corrections, and in certain circumstances request deletion. Requests should be directed to [email protected] and will be handled within 30 days.
Transparent Cookie Use
c99999 uses cookies and similar tracking technologies to keep your session active, remember your preferences, and analyse platform performance. Our cookie use is limited to what is needed to deliver a functional and personalised experience.
Defined Retention Periods
We do not hold your data indefinitely. Retention periods are tied to account status and legal obligations. When data is no longer needed, it is securely deleted or anonymised in accordance with the schedule outlined in this policy.
Data Controller
For the purposes of this Privacy Policy, the data controller responsible for the personal information of players using c99999.club is c99999 ("we", "us", "the Platform"). As the data controller, c99999 determines the purposes and means by which player data is collected and processed.
If you have any questions about this Privacy Policy, wish to exercise any of the rights described in Section 7, or need to report a data-related concern, please contact our data team using the following details:
Data Privacy Contact
Email: [email protected]
Subject line: "Privacy Request — [Your Registered Username]"
Response time: Within 30 calendar days of receipt of a complete request.
This Privacy Policy applies exclusively to data collected through c99999.club and its associated mobile-optimised interface. It does not apply to any third-party websites that may be linked from our platform — for example, payment provider portals accessed during a deposit or withdrawal transaction. Those third parties maintain their own privacy policies, and c99999 accepts no responsibility for their data handling practices.
Information We Collect
c99999 collects personal information through several channels: directly from you when you register an account or contact support, automatically when you use the platform, and from third-party verification and payment providers where necessary. The categories of data we collect are as follows:
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, National Identity Card (NID) number, passport number | Provided by you during registration or KYC verification |
| Contact Data | Mobile number, email address, city of residence (e.g., Dhaka, Chittagong, Sylhet) | Provided by you during registration or account updates |
| Financial Data | bKash/Nagad/Rocket wallet numbers, bank account details, transaction history, deposit and withdrawal amounts in BDT | Provided by you during deposit/withdrawal; received from payment processors |
| Technical Data | IP address, device type, operating system, browser type, session tokens, login timestamps | Collected automatically when you access c99999.club |
| Usage Data | Games played, bets placed, sports markets accessed, session duration, pages visited | Collected automatically through platform activity logging |
| Communications Data | Live chat transcripts, support email content, feedback submissions | Collected when you contact our support team |
c99999 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric identifiers beyond what is strictly required for identity verification purposes. We do not collect data from individuals who are known to be under 18 years of age.
How We Use Your Data
c99999 uses the personal data we collect only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we process your data are:
- Account management: Creating and maintaining your player account, authenticating your identity at login, and processing account closure requests.
- Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks; reconciling transaction records; investigating disputed transactions.
- Identity verification (KYC): Verifying that you meet the 18+ age requirement and confirming your identity in compliance with our anti-money-laundering obligations before processing withdrawal requests above defined thresholds.
- Platform personalisation: Remembering your language and display preferences, surfacing game recommendations based on your play history, and delivering relevant promotional offers where you have not opted out.
- Customer support: Responding to enquiries submitted via email or live chat, investigating complaints, and maintaining records of support interactions for quality assurance purposes.
- Security and fraud prevention: Detecting and investigating suspicious account activity, preventing multi-accounting, identifying the use of automated tools, and protecting the integrity of games and financial transactions on the platform.
- Responsible gaming compliance: Monitoring play patterns that may indicate problem gambling behaviour, enforcing self-exclusion requests, and applying deposit limits set through your account settings.
- Legal and regulatory obligations: Retaining records as required by applicable law, responding to lawful requests from law enforcement authorities, and reporting financial activity to relevant financial intelligence units where legally mandated.
Where c99999 wishes to use your data for a new purpose that is materially different from those listed above, we will notify you in advance and, where required, seek your consent before proceeding.
Data Sharing & Third Parties
c99999 does not sell your personal data to any third party. We share data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with applicable privacy standards.
- Payment service providers: We share the financial and identity data necessary to complete your transaction with mobile wallet operators (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank). These providers receive only the minimum data required to process your specific transaction.
- Identity verification providers: Where enhanced KYC checks are required, c99999 may engage a third-party identity verification service to cross-reference the documents you submit. These providers are bound by strict confidentiality agreements.
- Game content providers: Third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive anonymised session data necessary to operate their game software within the c99999 environment. These providers do not receive your name, contact details, or payment information.
- Analytics and platform monitoring: c99999 uses internal and third-party tools to monitor platform performance, detect errors, and analyse aggregate usage patterns. Any data shared with analytics providers is anonymised or pseudonymised.
- Law enforcement and regulatory bodies: c99999 will disclose personal data to law enforcement agencies, financial intelligence units, or regulatory authorities where required to do so by applicable law or valid legal process, or where disclosure is necessary to prevent serious harm.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of c99999's business, player data may be transferred to the successor entity. Affected players will be notified in advance of any such transfer and of any changes to this Privacy Policy that result from it.
No Cross-Border Transfers Without Safeguards: Where personal data is transferred to a service provider operating outside Bangladesh, c99999 ensures that appropriate contractual safeguards are in place to protect your data to the same standard as described in this policy.
Data Retention
c99999 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following retention schedule applies:
- Active accounts: Personal data associated with an active player account is retained for the full duration of the account's active status and for a period of five years following permanent account closure, in order to meet potential legal, financial, and audit obligations.
- Identity verification documents: Copies of identity documents submitted during KYC verification (e.g., NID, passport scans) are retained for a minimum of five years following the date of verification to satisfy anti-money-laundering record-keeping requirements.
- Financial transaction records: Records of deposits, withdrawals, and wagering activity are retained for seven years from the date of each transaction, in line with standard financial record-keeping practice.
- Support communications: Email and live chat records are retained for two years from the date of the most recent interaction, for quality assurance and dispute resolution purposes.
- Technical and usage data: Server logs, IP address records, and session data are retained for a maximum of 12 months, after which they are deleted or anonymised.
- Self-exclusion records: Where a player has self-excluded, the record of that exclusion is retained indefinitely to prevent the player from re-registering during any applicable exclusion period.
At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual. If you request early deletion of your data under Section 7, c99999 will honour that request to the extent not prevented by legal retention obligations.
Your Privacy Rights
As a player on c99999, you hold a number of rights in relation to the personal data we process about you. c99999 is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights listed below, please contact us at [email protected] with the subject line "Privacy Request — [Your Registered Username]".
- Right of access: You have the right to request a copy of the personal data that c99999 holds about you, together with information about how it is used and with whom it has been shared.
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Minor corrections (such as a spelling error in your registered name) can often be handled directly through your account settings.
- Right to erasure: In certain circumstances — for example, where data is no longer necessary for the purpose it was collected, or where you withdraw consent — you have the right to request that c99999 delete your personal data. This right is subject to our legal retention obligations described in Section 6.
- Right to restrict processing: You may request that c99999 limit the way in which your data is processed — for example, while a dispute about the accuracy of your data is being investigated.
- Right to data portability: Where processing is based on your consent or the performance of a contract, you may request that c99999 provide your personal data in a structured, commonly used, machine-readable format.
- Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to other forms of processing where c99999 relies on legitimate interests as the legal basis.
- Right to withdraw consent: Where c99999 processes your data on the basis of your consent (for example, for optional marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
c99999 will respond to all valid privacy rights requests within 30 calendar days of receipt. Where a request is particularly complex or where we have received a high volume of requests, we may extend this period by a further 30 days, with notice provided to you before the initial deadline expires.
Identity Verification for Privacy Requests: To protect your data from unauthorised disclosure, c99999 may need to verify your identity before processing a privacy rights request. This typically involves confirming the mobile number or email address registered to your account.
Data Security
c99999 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our core security practices include:
- TLS encryption: All data transmitted between your device and c99999's servers is encrypted using current Transport Layer Security (TLS) protocols, protecting your credentials and financial information in transit.
- Access controls: Access to systems that store or process personal data is restricted to authorised personnel on a need-to-know basis. Staff with access to player data are subject to confidentiality obligations and undergo regular security awareness training.
- Stored data encryption: Sensitive fields within our databases — including payment account identifiers and identity document references — are stored in encrypted form.
- Fraud and anomaly monitoring: c99999 operates continuous monitoring systems that flag unusual login patterns, atypical transaction volumes, and other indicators of potential account compromise or fraudulent activity.
- Secure development practices: Our platform is developed and maintained in accordance with secure coding standards. Security assessments are conducted periodically to identify and remediate potential vulnerabilities.
While c99999 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights or interests, c99999 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the incident.
You also play an important role in keeping your account secure. We strongly encourage you to use a strong, unique password for your c99999 account, to enable any two-factor authentication options available, and to log out of your account when using a shared device. If you suspect that your account credentials have been compromised, contact [email protected] immediately.
Have Questions About Your Privacy?
Our support team is ready to help with any data privacy enquiry. You can also explore our FAQ for quick answers or review our Responsible Gaming page.