Responsible Gaming at c99999
Gambling at c99999 is designed to be an enjoyable, recreational activity. We are committed to giving every player in Bangladesh the tools, information, and support they need to stay in control — and to recognise when it is time to step back. This page covers everything from deposit limits and time-out features to self-exclusion and support contacts.
Responsible Gaming at a Glance
The following six pillars define how c99999 approaches player protection across every aspect of the platform. Each is explained in full detail in the sections below.
Strict Age Verification
c99999 enforces an 18+ age requirement without exception. Every new account goes through an identity check, and enhanced KYC verification is required before any withdrawal is processed. We do not permit underage gambling under any circumstances.
Deposit Limits
Players can set daily, weekly, or monthly deposit caps directly from their account settings. Once a limit is applied, it takes effect immediately. Requests to increase a limit are subject to a mandatory 72-hour cooling-off period before they become active.
Session Time-Out
The time-out feature lets you temporarily suspend your c99999 account for a defined period — from 24 hours up to 90 days. During a time-out, you cannot log in, deposit, or place bets. The break activates instantly and cannot be reversed early.
Self-Exclusion
If you need a longer break, c99999's self-exclusion programme lets you close your account for a minimum of six months or permanently. Self-exclusion is irreversible for the chosen duration, giving you a firm, enforced boundary when you need it most.
Reality Checks
c99999 sends periodic session reminders that show how long you have been playing and how your balance has moved during that session. These prompts are designed to keep you aware of time and spending without interrupting play unnecessarily.
Dedicated Support
Our responsible gaming support team is available around the clock. If you or someone you know is concerned about gambling behaviour, reach out to [email protected]. We treat all responsible gaming enquiries with the utmost sensitivity and confidentiality.
Our Commitment to Safe Play
c99999 is built on the belief that gambling should be a form of entertainment — not a source of financial stress, relationship strain, or emotional harm. We recognise that while the vast majority of players on our platform enjoy their experience responsibly, a small proportion may develop patterns of play that cause genuine harm. It is our responsibility to identify those risks early and to provide effective, accessible tools that put players back in control.
Our responsible gaming programme is embedded into the platform at every level, from the account registration process — which includes mandatory age confirmation — through to ongoing monitoring of play patterns that may indicate a player is experiencing difficulty. c99999 does not profit from problem gambling, and we actively work to prevent it.
We are committed to the following principles across all operations serving players in Bangladesh:
- Transparency: We provide clear, honest information about the odds, house edge, and nature of gambling products so that players can make fully informed decisions.
- Accessibility of tools: Every responsible gaming feature — deposit limits, time-outs, self-exclusion — is available to all players at no cost and without requiring lengthy verification steps to activate.
- Non-exploitation: c99999 does not target players who have previously self-excluded, nor do we market aggressively to players whose play history suggests they may be vulnerable.
- Staff awareness: Our customer support team is trained to identify signs of problem gambling behaviour and to respond empathetically and constructively when a player raises a concern.
- Continuous improvement: We regularly review our responsible gaming policies and tools to ensure they reflect best practice and meet the evolving needs of our player community.
Gambling at c99999 is for adults aged 18 and above only. This rule is enforced consistently, without exception, for every player regardless of account tenure, VIP status, or deposit history.
Age Restriction & Verification
Access to c99999 is strictly limited to individuals who are 18 years of age or older. This is a firm, non-negotiable requirement that applies to all players accessing the platform from Bangladesh or any other jurisdiction.
Underage Gambling is Illegal. It is a criminal offence in many jurisdictions for a person under 18 to gamble, and for any operator to knowingly allow underage gambling. c99999 takes this obligation seriously and applies rigorous controls at every stage of the player journey.
Our age verification process works as follows:
- Registration declaration: All new players must confirm their date of birth during the account registration process. Providing a false date of birth constitutes a material breach of our Terms & Conditions and will result in immediate account closure and forfeiture of any funds held.
- KYC document check: Before processing any withdrawal, c99999 requires players to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — confirming that the account holder is aged 18 or above.
- Enhanced verification triggers: Certain account activities — including large deposits, rapid escalation in wagering volume, or unusual account behaviour — may trigger an early KYC request. Players who are unable to satisfy the age verification requirement will have their account suspended pending review.
- Zero tolerance for circumvention: Any attempt to bypass age controls — including the use of another person's identity documents — will result in permanent account closure, forfeiture of all funds, and referral to relevant authorities where appropriate.
If you are a parent or guardian and believe that a person under the age of 18 in your household has accessed c99999, please contact us immediately at [email protected]. We will investigate the matter promptly and take all necessary steps to restrict further access.
Recognising Problem Gambling
Problem gambling develops gradually and is often difficult to recognise from the inside. The following self-assessment questions are designed to help you reflect honestly on your relationship with gambling. If you answer "yes" to several of these questions, it may be worth speaking to a support professional or using one of c99999's player protection tools.
Self-Assessment Questionnaire
Answer honestly — this is for your benefit only. No responses are recorded or shared with c99999.
Do you find yourself spending more money on gambling than you originally planned, or than you can comfortably afford?
Have you ever borrowed money, sold possessions, or neglected essential bills in order to fund gambling?
Do you feel restless, irritable, or anxious when you try to cut back on gambling or when you are unable to access a gambling platform?
Have you tried — and failed — to stop or reduce your gambling on more than one occasion?
Do you gamble to escape from problems, stress, anxiety, or feelings of sadness or loneliness?
After a losing session, do you feel a strong compulsion to return immediately to "chase" your losses and win the money back?
Have family members, friends, or colleagues expressed concern about the amount of time or money you spend on gambling?
Have you concealed your gambling activity — in terms of frequency, duration, or the amounts involved — from the people closest to you?
Warning Signs in Others
If you are concerned about someone else's gambling, watch for the following behaviours:
- Unexplained financial difficulty, borrowing money frequently, or missing payments
- Becoming secretive about finances, online activity, or time spent on mobile devices
- Mood swings — particularly irritability after a session, or unusual elation following a win
- Neglecting work, studies, family responsibilities, or personal health
- Spending increasing amounts of time gambling at the expense of other activities
Player Protection Tools
c99999 provides a suite of account management tools that give you direct control over how you interact with the platform. These tools are available to every registered player at no charge and can be activated at any time through your account settings or by contacting support.
Deposit Limits
Set a maximum amount you can deposit into your c99999 account per day, per week, or per month. Limits can be set in Bangladeshi Taka (BDT) and are applied instantly. To reduce a limit, the change takes effect immediately. To increase a limit, a mandatory 72-hour waiting period applies — giving you time to reconsider. Suggested starting limits for new players: ৳1,000/day, ৳5,000/week, or ৳15,000/month.
Loss Limits
In addition to deposit caps, c99999 allows you to set a maximum loss threshold over a defined period. Once you reach your loss limit for that period, further wagering is automatically suspended until the period resets. This prevents a single bad session from causing disproportionate financial harm.
Session Time Limits
You can cap the total duration of any single playing session. When your session limit is reached, you will be automatically logged out. This feature is particularly useful for players who find that time passes quickly during a session and they play for longer than intended.
Time-Out Feature
The time-out feature suspends your account for a set period — from 24 hours to 90 days. During a time-out, you cannot log in, deposit, or place any bets. The suspension activates immediately and cannot be reversed once applied. Use this tool when you feel you need a short, enforced break from the platform.
Reality Check Reminders
Enable periodic on-screen reminders that display your current session duration and net balance movement. Reminders can be set to appear every 30, 60, or 90 minutes. They prompt a moment of reflection without disrupting gameplay, helping you stay aware of time and spending in real time.
Account Cool-Down
If you want a break longer than 90 days but are not ready for full self-exclusion, our support team can apply a cool-down period of up to six months on request. During this period your account is fully suspended. Contact [email protected] to activate a cool-down.
How to Activate These Tools
All player protection tools can be activated from the Account Settings section of your c99999 profile. Alternatively, contact our support team at [email protected] with the subject line "Player Protection Request" and a member of our team will apply the requested tool to your account within one business hour.
Self-Exclusion Programme
Self-exclusion is c99999's most powerful player protection tool. It is designed for players who have made a firm decision that they need to stop gambling for an extended period, and who want the platform to enforce that decision on their behalf.
When you self-exclude from c99999, the following actions are taken immediately and cannot be reversed during the chosen exclusion period:
- Your account is permanently suspended for the duration of the exclusion period.
- All pending withdrawal requests are processed and funds returned to your registered bKash, Nagad, or Rocket wallet.
- Your account is removed from any active promotional campaigns and bonus programmes.
- c99999 will not send you any marketing communications — including email, SMS, or push notifications — for the duration of the exclusion.
- Any attempt to create a new account during the exclusion period will be identified and blocked. Re-registration during self-exclusion is a breach of our Terms & Conditions.
Available exclusion durations:
6 Months
Minimum self-exclusion period. Recommended as a first step for players experiencing early signs of problematic play.
1 Year
A full 12-month exclusion, providing a meaningful period of distance from gambling activity.
3 Years
An extended exclusion for players who need a long-term enforced break and professional support time.
Permanent
Permanent closure of your c99999 account with no option to return. This decision is irreversible.
How to request self-exclusion:
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1Contact support directly — Email [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the exclusion duration you are requesting (6 months, 1 year, 3 years, or permanent).
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2Verification — A member of our responsible gaming team will verify your identity using the mobile number or email address registered to your account before applying the exclusion.
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3Instant activation — Once verified, the exclusion is applied to your account immediately. You will receive a confirmation email and any pending balance will be returned to your registered payment method within 3–5 business days.
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4Return process (non-permanent only) — At the end of your chosen exclusion period, you will not be automatically re-activated. You must proactively contact our support team and complete a brief re-assessment process before your account is reinstated. A further 24-hour cooling-off period applies before reinstatement is confirmed.
Self-exclusion requests are processed within one business hour of identity verification being completed. If you feel you are in crisis and need immediate account closure, state this clearly in your support message and our team will prioritise your request.
Getting Help & Support
If you feel that gambling is no longer a recreational activity for you — if it is causing financial difficulty, affecting your relationships, or dominating your thoughts — please reach out for help. You do not have to manage this alone, and seeking support is the right decision.
c99999 Responsible Gaming Support
Our dedicated responsible gaming team is available 24 hours a day, 7 days a week. All enquiries are handled with complete confidentiality and without judgement.
Email: [email protected] — Subject: "Responsible Gaming Help"
Our team can help you activate any player protection tool, guide you through the self-exclusion process, discuss your concerns informally, or simply point you toward professional resources if that is what you need.
A Note on Professional Support
c99999 strongly encourages any player who is concerned about their gambling to seek guidance from a qualified mental health professional or counselling service in addition to using our platform tools. Talking to someone who specialises in this area can make a significant difference. In Bangladesh, counselling and mental health services are available through a number of hospitals and non-governmental organisations across Dhaka, Chittagong, Sylhet, Khulna, and other major cities. Your general physician can provide a referral.
Friends and family members who are concerned about a loved one's gambling are also welcome to contact our support team. While we are not able to disclose account-specific information to third parties, we can provide general guidance and point you toward appropriate resources.
Remember: gambling should never be viewed as a way to earn money, solve financial problems, or escape from difficult emotions. It carries inherent risk, and the house edge means that, over time, losses are the statistically expected outcome. Play for entertainment, within a budget you have set in advance, and stop when it stops being fun.
Tips for Safer Gambling
Whether you are a new player or a long-standing c99999 member, the following practical guidelines will help you maintain a healthy, enjoyable relationship with gambling on our platform.
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Set a budget before you start. Decide in advance the maximum amount you are willing to spend in a session, and treat it as an entertainment expense — like a cinema ticket or a meal out. Never gamble with money you cannot afford to lose.
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Use deposit limits from day one. Activating a deposit limit when you first create your account is one of the most effective ways to keep your spending in check. You can always adjust it later, but the 72-hour increase delay gives you time to reflect on any upward changes.
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Never chase losses. If you have a losing session, accept it as the cost of entertainment and log off. The instinct to "win it back" is one of the most common drivers of problem gambling, and it rarely leads to recovery — statistically, it leads to deeper losses.
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Take regular breaks. Set a timer when you start playing and take a break every 60 to 90 minutes. Stand up, have a drink of water, and do something unrelated to gambling before deciding whether to continue. Use c99999's reality check reminders to automate this habit.
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Do not gamble under the influence. Alcohol and other substances impair judgement, increase risk-taking, and reduce the ability to stop when you should. c99999 recommends that you play only when you are clear-headed and in full control of your decisions.
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Balance gambling with other activities. Gambling should be one leisure activity among many, not the primary focus of your free time. If you find that gambling is crowding out other hobbies, social activities, or responsibilities, it is a sign to step back and reassess.
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Keep your login credentials private. Never share your c99999 username or password with anyone, including friends or family members. Allowing someone else to use your account — even briefly — removes your ability to track your own spending and is a breach of our Terms & Conditions.
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Talk about it. If gambling is causing you stress, do not keep it to yourself. Talking to a trusted friend, family member, or professional counsellor is one of the most effective steps you can take. You can also contact the c99999 responsible gaming team at any time — we are here to listen, not to judge.
Play Smart. Play Safe. Play at c99999.
Enjoy our full range of casino games, cricket betting, slots, and live dealer tables — all within the limits you set for yourself. Your wellbeing always comes first.